Free delivery when you spend R650+

FAQs

Delivery

How long does delivery take?

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Ordering

How do I place an order?

Simply search for the product you want using the search bar, or main menu, add the item to the cart, can go to checkout and pay. Your order will be confirmed once you pay.

Can I change or cancel my order?

You can change or cancel your order by emailing orders@luks.co.za.

Payments

What payment methods do you accept?

We accept credit or debit card payments that have the ability to pay online. You can also pay with Zapper, Mobicred and other payment methods with our payment provider, Payfast.

Is my payment information secure?

Your payments are always handled in a secure manner, we don't have access to your card details when you pay online, as this is managed by a 3rd party.

Do you offer instalment payment options?

Yes, you can pay using Mobicred (via Payfast) at checkout.

Shipping

Where do you ship to?

We delivery anywhere in South Africa.

How much does shipping cost?

Delivery costs R90, and delivery is free for orders over R650

How long will it take to receive my order?

You will receive your order in 2-7 working days, depending on your location. Outlying areas have a longer waiting time.

Can I track my order?

Yes, you will receive tracking information once your order has been dispatched.

Other

Do you have a physical store?

We don't have physical stores, but you can find out products at stores like PNA, Exclusive Books, Sandton Stationers and others.

What are you looking for?

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